- How long will it take for me to download
the games?
- Since our software is the fastest downloading casino
package on the net, your download wait time should be
very short no matter what speed your connection is. The
approximate download times are as follows:
| Connection Speed |
Approximate Download Time |
| 28.8 Modem |
18 minutes |
| 56k Modem |
9 minutes |
| DSL / Cable Modem / T1 |
Less than 30 seconds |
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- I've downloaded the software but
now what do I do?
- Please locate a file on your desktop entitled
"smartdownload.exe". Simply double-click the
file and follow the installation instructions.
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- I can't seem to find the file that
I downloaded. How can I locate it?
-If you are unable to locate the file on your desktop,
you can find it by going to the start button and selecting
"search --> find files or folders". In the
Search field type "smartdownload.exe", make
sure that the "local drives" option is selected
in the "look in" field, and then click "find
now". After the file is found, simply double-click
it and follow the installation instructions.
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- What is the "Desktop"?
- Desktop is the term used to describe the background
area on your computer monitor. When all of your programs
are minimized, the monitor background is your Desktop.
You should see icons towards the top left corner for "My
Computer", "Recycle Bin", and any other
programs your system may have pre-installed.
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- How do I create an account?
- Creating an account is quick and easy, simply double-click
Club Player Casino's icon on your desktop and then click
the "new account" button. After filling out
the required information, click "create", and
you will be ready to log in to your new account.
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- Is my account information kept confidential?
- Yes. Your account information is protected by our software's
state-of-the-art 128 encryption technology and will always
be kept completely confidential.
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- I keep getting a "Required information
needed" error when trying to login. What do I do
now?
- If you have not yet created an account, you will need
to do so before you can log in and begin playing for real
or for fun. If you already have an account and are getting
this error, please try the following:
- Retype in both your username and password carefully
making sure you have not committed a typo.
- Please make sure that you type in your password in the
correct case since the password is case-sensitive. Case
sensitive means that the lowercase and uppercase characters
must match your original password entry exactly.
- Check your caps lock key to make sure it is turned off.
- If you are still having problems logging in after these
steps, please contact customer support and we will be
happy to help you resolve the issue
.
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- I can't remember my password. How
can I retrieve it?
- In order to retrieve a forgotten password you will need
to contact our support department at support@clubclayercasino.com,
or you can call our support department by phone 24 hours
a day at: 1-800-356-8557
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- Will your software work on my Macintosh?
- No, at this time our software is not compatible with
the Macintosh operating system.
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- I am on AOL, can I still use your
software?
- Yes, AOL users can download and play our software with
AOL version 3.0 or later.
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- What are the minimum system requirements
to play?
- The minimum system requirements for our software are
a Pentium, windows 95+, and 16mb RAM.
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